✍️ Standard Operating Procedures (SOPs)

Part of the IT-Manual The master playbook for service workflows, optimization routines, and standard repairs.

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📖 Overview

This directory contains the “How-To” guides for the most frequent tasks in the shop. While other directories focus on specific hardware or software, this folder defines the process—from how we handle an on-site visit to the exact steps for a system tune-up.

📂 Contents

🏢 Core Workflows

The logistics of how we deliver service.

• General Job Procedures The baseline expectations for any ticket, regardless of location.
• In-Shop Service: How It’s Done Logistics for the bench: Intake, tagging, queue management, and checkout.
• On-Site Service: How It’s Done Protocol for field visits: Arrival etiquette, client communication, and closing out the job site.
• Desktop & Server Role Setup Configuration standards for deploying new workstations or server environments.
• How-To Procedures FULL LIST A master index of all technical guides across the entire repository.

🚀 System Optimization (The “Tune-Up”)

Standard steps for the “My computer is slow” ticket.

• Clean up Temp & Junk Data Safe removal of temp files, caches, and bloatware to free up disk space.
• Eliminate Startup Apps Methodology for identifying and disabling high-impact startup processes to improve boot time.
• Security Tune-up Detailed Hardening the OS, verifying antivirus status, and checking for vulnerabilities.

🔍 Diagnostics & Recovery

Techniques for solving problems and retrieving access.

• Improvised Diagnostics (OODA Loop) Essential Reading: A mental framework (Observe, Orient, Decide, Act) for troubleshooting unknown or complex issues.
• Electronics Diagnostics General protocols for testing physical components.
• Account Login Issues Steps for resolving generic access problems across various platforms.
• Find Passwords Tools and methods for recovering saved credentials from browsers and keychains.
• Data Backup The definitive procedure for securing user data before attempting risky repairs.

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⚡ The “Tune-Up” Workflow

When a client requests a General Service or Tune-Up, follow this order of operations:

1. Backup (Data_Backup.md) - Always save data first.
2. Diagnostics (Electronics_Diagnostics.md) - Ensure the drive/RAM isn’t failing.
3. Cleanup (Clean-up-Temp-Junk-Data.md) - Remove the garbage.
4. Optimization (Eliminate_Startup_Apps.md) - Speed up the boot.
5. Security (Security_Tuneup_Detailed.md) - Patch holes and scan for malware.

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Maintained by Pacific Northwest Computers