AI
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🤖 AI Tools & Workflows
Part of the IT-Manual Standardized prompts, recommended tools, and guidelines for using AI in technical operations.
📖 Overview
This directory serves as the hub for integrating Artificial Intelligence into our daily workflows. It is not just a list of tools, but a guide on how to use them effectively to speed up scripting, draft client communications, and diagnose obscure errors without hallucinating facts.
📂 Contents
🧠 Prompt Libraries
Pre-written inputs to get consistent outputs.
- AI Prompts
The Master List: A collection of “battle-tested” prompts for specific shop scenarios.
- Includes: “Explain this technical failure to a non-tech client,” “Convert this Batch file to PowerShell,” and “Analyze this event log for root cause.”
🛠️ Approved Tools
Software and platforms authorized for use.
- Documentation in progress. Future updates will include approved LLMs for coding vs. communication.
⚡ The “Context Sandwich” Method
To get useful results from AI, technicians should follow this structure (detailed in ai_prompts.md).
| Layer | Purpose | Example |
|---|---|---|
| 1. Role | Tell the AI who it is. | “Act as a Senior Tier 3 Technician…” |
| 2. Context | Give the background. | “…Helping a frustrated client whose printer keeps going offline…” |
| 3. Task | The specific action. | “…Draft an email explaining that the issue is their network, not the printer.” |
| 4. Constraints | Limits on the output. | “Do not use technical jargon. Keep it under 150 words. Be empathetic.” |
⚠️ AI Usage Warnings
- Do NOT paste client passwords, API keys, or PII (Personally Identifiable Information) into public AI tools.
- AI can “hallucinate” (invent) command syntax. Always test code in a sandbox before running it on a client machine.
Maintained by Pacific Northwest Computers