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General Disclaimers

📝 Disclaimers

General Disclaimer

The service provider cannot be responsible for re-infections with viruses or malware, water or power damage, misuse, or any other damage not resulting from the actual repair work completed. The provider will not be responsible for viruses, malware, or other computer hardware or software failures that occurred after a repair. The team cannot be responsible for other issues arising from misuse; kids shoving mac and cheese in the CD Drive, beating on it with a hammer, water damage, dropping damage, fire, flood, tornado, or other acts of God.

Data Disclaimer

Clients are solely responsible for any and all of their computer data and data backups. During service or repair, the provider may complete a data backup, data transfer, or data recovery service for clients. However, no responsibility is accepted for any data loss or data damage arising from any backup, transfer, or recovery work, and/or any other service(s) completed on a client’s system.

Remote Support Disclaimer

By requesting and accepting a remote session from a support representative to remotely assist with a technical-related issue, you accept responsibility for any changes made to the desktop content or system settings.

Liability and Responsibility

  • The service provider does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of installed software, or system performance.
  • The provider will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data, please contact the support team for further assistance.
  • The provider continuously undertakes to take the utmost care when working on your computer. However, the team cannot guarantee that the service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems.

Client Recommendations

  • For security and privacy, exit any applications you have open that are displaying personal or confidential information before allowing the operator to initiate a remote support session.
  • It is recommended that you remain seated at your desktop throughout the entire remote session.
  • The support team will email instructions before any session is established and agreed upon.

🥉 3rd Party Software Support/Disclaimer

While we strive to provide comprehensive support for various software and products, it’s important to note that we are not official representatives of these software/product providers. Therefore, our ability to address certain issues may be limited.

Responsibility and Limits

  • Product and Software Providers are ultimately responsible for the functionality of their product/service and they ultimately would need to be the ones to provide any kind of permanent fix, or be the ones to provide the information/instruction for a permanent fix.
  • It can sometimes rely solely on the software/product provider to be able to fix and address issues, as it is their product/service.
  • We can certainly help with general troubleshooting and provide guidance to the best of our ability.

Recommendation

  • For specific functionality, performance issues, or other detailed inquiries related to the product, we recommend contacting the official support channels of the software/product provider. They are ultimately responsible for ensuring the proper functionality and performance of their products and are best equipped to provide the necessary support.
  • We can also be hired to come out and work with any product/software vendor’s/provider’s technical support directly on your behalf, and help you hold vendors/providers accountable for their product or service issues!