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🍎 Apple macOS Support
Part of the IT-Manual Troubleshooting, optimization, and repair guides for Apple computers.
📖 Overview
This directory contains standard operating procedures for servicing macOS devices (MacBook, iMac, Mac mini). It covers startup failures, software conflicts (specifically Microsoft Office on Mac), and routine maintenance/cleanup.
📂 Contents
🚑 System Recovery & Startup
Diagnosing boot failures and cleaning up the OS.
- Mac Computer Start-up Repairs Procedures for resolving boot loops, “Folder with Question Mark” errors, and using Disk Utility in Recovery Mode.
- Mac & Apple System Log Diagnostics How to use Console.app to read Kernel Panics and crash reports to identify hardware vs. software faults.
- System Clean Up (MBAM & Onyx) The standard “Tune-Up” procedure: Using Malwarebytes (MBAM) for removal and Onyx for clearing system caches/font databases.
- Data Backup & Restore Methods for using Time Machine, Carbon Copy Cloner, and manual user profile migration.
💿 Software & Accounts
Solving application and identity issues.
- Apple ID Login Troubleshooting Resolving iCloud sync issues, App Store lockouts, and password loops.
- Mac MS Office Troubleshooting Fixing Word/Excel crashes, license activation errors, and corrupted preferences.
- Mac Outlook Troubleshooting Specific fixes for Outlook profile corruption, database rebuilding, and sync errors on macOS.
🖨️ Peripherals
Connectivity for external devices.
- New Printer Setup (Mac) Standard installation using AirPrint vs. Manufacturer Drivers.
- Printer Troubleshooting (OSX) Resolving “Filter Failed” errors, paused print queues, and communication issues.
⚡ Quick Reference: Boot Modes
The method to access Recovery Mode depends on the processor architecture.
[Image of Apple Silicon M1 chip versus Intel Processor logo]
| Mode | Intel Macs | Apple Silicon (M1/M2/M3) |
|---|---|---|
| Recovery Mode | Hold Cmd + R immediately after power on. |
Hold Power Button until “Loading Startup Options” appears. |
| Boot Menu | Hold Option (Alt). |
Hold Power Button (same as above). |
| Safe Mode | Hold Shift. |
Select disk in Boot Menu, hold Shift, click “Continue in Safe Mode”. |
| Diagnostics | Hold D. |
Hold Cmd + D at the Boot Menu screen. |
| Reset NVRAM | Hold Cmd + Opt + P + R. |
N/A (Reset automatically on restart). |
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